Privacy Policy

What we collect

• Contact details you provide, such as name and email, if you contact us.
• Message content you provide via Crisp chat or email, plus basic metadata needed to respond.
• Website usage data such as pages visited, approximate location, device and browser information, and referral data.
• Cookies and similar identifiers used for analytics and basic site functionality.

How we use information

• To respond to enquiries and provide support.
• To operate, maintain, and improve the website and its performance.
• To understand aggregate usage patterns and measure effectiveness of content.
• To protect the security and integrity of our services and prevent abuse.

Cookies and analytics

We use cookies and similar technologies to improve site functionality and understand traffic. We currently use:

• Google Analytics (GA4) to measure aggregate site usage.
• Crisp to provide live chat and store chat transcripts when you choose to message us.

You can control cookies in your browser settings. Disabling cookies may affect some site features.

Sharing and disclosure

We do not sell personal data. We may share limited information with service providers that help us run the site (for example analytics and chat), and only for the purposes described in this policy. We may also disclose information if required by law, or to protect our rights, users, and services.

International transfers

Some of our service providers may process data outside the UK/EEA. Where that happens, we take steps intended to ensure an appropriate level of protection, such as contractual safeguards.

Retention

We keep personal data only as long as needed for the purposes above, and then delete or anonymise it where practical.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to certain processing. To exercise these rights, contact us.

Children

This website is not intended for individuals under 18. We do not knowingly collect personal data from children.

External links

Our website may link to third-party sites. Their privacy practices are governed by their own policies.

Changes

We may update this policy from time to time. The "Last updated" date at the top will change when we do.